Salesforce Service Cloud Consultant Course

1. All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam
2. Implement Salesforce Knowledge
3. Implement Lightning Service Console
4. Implement Live Agent
5. Implement Multiple Support Processes to Support Multiple Interaction Channels
6. Track Service Center Metrics and KPIs
7. Build Custom Service Apps
   
   

This certification requires that you have an active Salesforce Administrator Certification

1. Anyone interested in attaining the Salesforce Service Cloud Consultant Certification
2. Anyone tasked with implementing the Salesforce Service Console
3. Anyone working in a Call Center or Support Environment Who is Considering Salesforce

1. 10+ Hours of in-depth video training
2. Access on Mobile and Computer
3. 9 Badges
4. Certificate of Completion