1. Who We Are

This Privacy Policy explains how Velza LLC, Rapid Reskill and their associated brands and websites (including, but not limited to, rapidreskill.com, go.rapidreskill.com, velza.com, and urelevant.com) (“we,” “us,” or “our”) collect, use, disclose, and safeguard personal information across all of our online and offline services.

Rapid Reskill is a subsidiary of Velza LLC. Velza LLC operates multiple business units, including training platforms, consulting services, digital learning environments, media/podcast production, AI-powered tools, and professional services.

By accessing our websites, courses, consulting services, content, software, or any other offerings we provide (collectively, the “Services”), you agree to this Privacy Policy and our Terms of Use. If you do not agree, please discontinue use.

1.1 Institutional, Government, and Research Partners

If you are accessing our Services as part of an institutional, research, enterprise, or government engagement, including but not limited to universities, corporations, nonprofit organizations, public or private research institutions, or government entities at the city, county, state, federal, or international level, this Privacy Policy works together with any:

• Data Processing Agreement (DPA)

• Statement of Work (SOW)

• Master Service Agreement (MSA)

• Government contract or procurement agreement

• Grant-funded project documentation

• Compliance or regulatory addenda

If there is a conflict, the DPA/SOW/MSA or government contract controls.

This includes (but is not limited to) contracts awarded through or governed by:

• SAM.gov (U.S. Federal System for Award Management)

• Grants.gov

• State and local procurement systems

• International research funding frameworks

• Public-sector data-handling regulations (global)

2. Contact Information

You may contact us at [email protected] for any privacy, support, or general inquiries.

Mailing Address:
Velza LLC / Rapid Reskill
330 Franklin Road,
Suite #135A-221
Brentwood, TN 37027

3. Scope of This Policy

This Policy applies to all Services and Products we provide, including but not limited to:

• Online courses, on-demand training, live classes, webinars, and coaching

• AI-based tools, role-play assistants, assessments, and software-as-a-service (SaaS) solutions

• Consulting services including Salesforce implementation, AI implementation, configuration, troubleshooting, audits, and general business consulting

• Digital and printed learning materials, books, e-books, whitepapers, guides, and resources

• Quizzes, exams, assessments, certifications, and certificates of completion

• Podcast content and related media under Urelevant or any Velza/Rapid Reskill brand

• Public websites and restricted-access learning portals under domains we operate

This Policy applies globally and is intended to meet requirements across jurisdictions including, but not limited to:

• The United States (including state-specific laws such as California’s CCPA/CPRA)

• The European Economic Area (EEA) under GDPR

• The United Kingdom under UK GDPR

• Other regions where we engage users or institutional clients

4. Information We Collect

4.1 Information You Provide

We collect information you voluntarily provide, including:

• Name or pseudonym

• Email address

• Account credentials

• Billing and payment information (processed via third parties; we do not store full card numbers)

• Enrollment information and course selections

• Communications you send us, including email inquiries, support requests, surveys, or form submissions

• For institutional or research programs: participant IDs, cohort IDs, firm IDs, or pseudonymized identifiers supplied by your organization

4.2 Information Collected Automatically

We automatically collect:

• IP address, device type, browser version, operating system

• Access timestamps

• Pages viewed, lessons started and completed

• Progress percentage, completion flags, quiz results

• Time spent in modules and last-activity timestamps

• Cookies and local-storage identifiers

• Referring URLs or campaigns

4.3 Information from Third Parties

We may receive information from:

• Payment processors (confirmation of transactions)

• Learning-platform providers used to deliver courses

• Institutions or employers who enroll participants

• Affiliate partners and referral platforms

• Software tools integrated into our workflows

5. Legal Bases for Processing (GDPR / EEA / UK)

If you are located in the EEA or UK, we process your personal data based on:

• Performance of a contract

• Legitimate interests (including service improvement and fraud prevention)

• Compliance with legal obligations

• Consent (where required by law)

6. How We Use Information

We use personal information to:

• Deliver access to courses, content, assessments, AI simulations, and Services

• Support institutional and government clients with required reporting

• Track learner progress, engagement, and performance

• Issue certificates of completion

• Provide consulting and support

• Improve our Services and develop new offerings

• Communicate with you (transactional messages, reminders, updates)

• Detect and prevent fraud, voucher abuse, unauthorized access, or chargeback manipulation

• Comply with regulatory, contractual, or grant-related obligations

7. Affiliate Links and Educational Disclaimers

Certain pages, videos, or communications may contain affiliate links. If you purchase through these links, we may receive compensation. This does not affect the price you pay.

Nothing in our Services constitutes:

• Legal advice

• Financial advice

• Tax advice

• Investment advice

• Employment or job placement guarantees

• Promises of income or business outcomes

• Medical or other professional advice

All opinions expressed by instructors, hosts, or guests are their own.

You are solely responsible for decisions based on our content.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to support authentication, functionality, and analytics.

Types of cookies we use:

• Strictly necessary

• Functional

• Analytics

You may disable cookies in your browser; some functions may not work correctly.

9. Data Sharing and Disclosure

We do not sell personal information.

We may share data with:

• Service providers (hosting, payment processing, analytics, LMS platforms)

• Institutional, research, enterprise, or government clients where required by contract

• Velza LLC affiliates for internal administrative purposes

• Parties involved in mergers, acquisitions, or structural changes

• Legal authorities when required by law

Any sharing is conducted under contractual or regulatory safeguards.

10. International Transfers

Your data may be processed in the United States or other jurisdictions.

For EEA/UK users, transfers outside these regions are made under Standard Contractual Clauses (SCCs) or other lawful mechanisms.

We may use enterprise-grade hosting providers whose infrastructure spans multiple regions. We require appropriate privacy and security commitments from all vendors.

11. Data Retention

We retain personal information only as long as needed to:

• Provide Services

• Fulfill contractual obligations

• Comply with legal requirements

• Protect our business interests

General retention guideline: up to 18 months after your last activity unless a contract requires longer retention.

Aggregated or de-identified data may be retained indefinitely.

12. Fraud Prevention, Voucher Protection, and Chargebacks

We may process information to detect and prevent:

• Fraudulent refund attempts

• Chargeback abuse

• Misuse of certification vouchers or promotional bonuses

• Unauthorized use or distribution of course materials

Once a certification voucher has been issued or redeemed, you may not initiate a refund, fraud claim, or chargeback for the associated purchase.

13. Marketing, Emails, and Opt-Out

We may send transactional messages (required for the Services) and optional marketing communications.

You may unsubscribe from marketing emails at any time by using the provided link or by emailing [email protected].

14. Your Rights

14.1 EEA/UK Residents

You may request:

• Access

• Correction

• Erasure

• Restriction

• Portability

• Objection to processing

14.2 California Residents (CCPA/CPRA)

You may request:

• Disclosure of personal information collected

• Deletion

• Correction

• Opt-out rights (where applicable; we do not sell data)

• Non-discrimination for exercising rights

Submit all rights requests to [email protected].

15. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

If you believe we have collected such data, contact us for removal.

16. Security

We apply commercially reasonable administrative, technical, and physical safeguards, including encryption, role-based access, and secure hosting practices.

No system can guarantee perfect security.

17. Third-Party Sites

Our websites and materials may link to third-party websites or resources.
We are not responsible for their content, policies, or practices.

18. Terms of Use

This Privacy Policy is incorporated into our Terms of Use.
Please review the Terms at:
https://www.rapidreskill.com/terms-of-use
Velza-specific terms are available at:
https://www.velza.com/terms

19. No Employment or Income Guarantees

We do not guarantee employment outcomes, job placements, exam results, business success, or any form of income or earnings.

All examples or testimonials are individual results, not universal expectations.

20. Limitation of Use and Assumption of Risk

All Services, including consulting, training, AI tools, assessments, opinions, interpretations, and recommendations, are provided “as is” without warranties of any kind.

Your use of the Services is voluntary and at your own risk.

21. Changes to This Privacy Policy

We may update this Policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of the Services constitutes acceptance.

22. Contact

You may contact us at [email protected]  for any privacy, support, or general inquiries.